SAP® monitoring with
eG Enterprise

Ensure peak performance for critical SAP applications

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SAP® monitoring

SAP applications are business critical, and slow or poor performance of these applications often results in significant revenue loss. Comprehensive performance and availability monitoring of SAP is essential. SAP infrastructures use multiple application tiers (web dispatcher, NetWeaver / Java stack, Business Objects, HANA, etc.), and in-depth visibility into these tiers is essential for accurate and rapid diagnosis and resolution of issues.

SAP applications are business critical, and slow or poor performance of these applications often results in significant revenue loss. Comprehensive performance and availability monitoring of SAP is essential. SAP infrastructures use multiple application

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tiers (web dispatcher, NetWeaver / Java stack, Business Objects, HANA, etc.), and in-depth visibility into these tiers is essential for accurate and rapid diagnosis and resolution of issues.

eG Enterprise for SAP helps IT managers ensure the performance of their SAP applications and deliver an optimal user experience for SAP users. By monitoring, analyzing, and correlating the performance of all the tiers that support SAP access, it helps administrators proactively detect, diagnose, and fix SAP performance problems quickly, before users are impacted averting support tickets and service outages.

SAP® monitoring Challenges

While the use of multiple tiers to support SAP access offers scalability, it also makes monitoring and diagnosis harder. Since there are many inter-dependencies between the tiers, a problem in one tier can impact all the other tiers. The administrator's challenge is how quickly they can identify where the cause of an SAP application slowdown lies e.g., in the network, Firewall, web, Java stack, ABAP stack, Database, etc.

Significant adoption of virtualization and cloud for hosting SAP applications poses additional challenges for SAP monitoring. The application performance is affected by that of the VM and the hypervisor and hardware it is running on or the cloud infrastructure hosting the SAP deployment.

eG Innovations Performance Management Overview

Features

Total performance management for SAP applications

  • eG Enterprise is available to deploy on-premises, on cloud or as ready-to-go in minutes SaaS to suit the compliance requirements and infrastructure strategies of any organization
  • Auto-discovery and universal monitoring technologies automate monitoring to ensure full observability
  • In-depth monitoring of every SAP tier – S4H, ECC and other ABAP-stack Installations, Business Technology Platform, SAP Cloud, web dispatcher, NetWeaver Gateway, SAP Java stack, HANA in-memory database, Business Objects, etc.
  • Monitoring of the application and infrastructure tiers supporting SAP, including the network, database, virtualization, and storage tiers
  • Monitoring of the application and infrastructure tiers
SAP Performance Monitoring
  • supporting SAP, including the network, database, virtualization, and storage tiers
  • Monitor and track SAP ABAP users, roles and authorization objects
  • AIOps powered dynamic auto-baselining of metrics ensures that alerts are triggered if any metric deviates from normal behavior
  • Measure all aspects of SAP user experience via synthetic and real user experience monitoring
  • Trace every SAP transaction, analyze response time breakup of T-code processing, and isolate the cause of slowness
  • Get code-level diagnostics for Java-based web transactions

The AIOps platform for true SAP observability and monitoring automation

  • Domain intelligent machine learning and more within an AIOps engine ensures key metrics, logs and events are correlated and prioritized, avoiding oversampling, noise or false positives to ensure real time alerting at large scale of not just SAP but any interdependent technologies your SAP landscape relies on
  • Auto deploy and discovery technology removes manual effort and ensures monitoring and observability auto scales with your SAP landscape
  • Rich REST APIs are available to fit the most complex of needs. Seamless integrations with ITSM tools such as ServiceNow and data visualization tools such as Microsoft PowerBI for complete observability
  • Alerting thresholds are configured out-of-the-box ready to go. Dynamic and static thresholds can be combined and customized as required. The eG Enterprise AIOps engine auto-baselines individual components and the landscape to learn about individual deployments and their usage by time of day, day of the week, monthly cycles and longer seasonal variations facilitating automatic anomaly and outlier detection

Identify the root-cause of SAP performance problems with one click

  • Models each tier with a unique hierarchical layer representation with supported out of the box for 500+ applications and technology stacks
  • Service topology maps highlight inter-application dependencies
  • Auto-discovers hypervisor to VM, VM to application, and inter-application dependencies
  • Patented correlative intelligence technology within the AIOps engine analyzes performance across tiers and identifies where the root-cause of the problem lies
  • Simple color-coded overlays to dashboards and alarms with click-throughs are available to guide help desk operators and administrators through detailed diagnostics of automated root-cause analysis
  • Simple color-coded overlays to dashboards and alarms with
SAP Monitoring Tools for SAP Performance Management
  • click-throughs are available to guide help desk operators and administrators through detailed diagnostics of automated root-cause analysis

Deep insights into SAP performance

  • Visibility into Java Virtual Machine (JVM) performance: thread activity, locking, garbage collection, heap and non-heap memory usage, class loading, etc.
  • SAP ABAP performance metrics: memory buffer utilization, active users, step-by-step breakdown of transaction latencies, free work processes, jobs scheduled and executed, database connections established, RFC requests, application errors, etc.
  • Cross-tier visibility including network, database, virtualization platform, and storage
  • Time-based correlation of performance across the different tiers for easy analysis
SAP Performance Management
  • Live and historical reporting allow right-sizing to optimize costs and future capacity planning
  • Out-of-the-box rich dashboards and overviews. Dedicated dashboards designed for generalist helpdesk operators allow frontline staff to differentiate between SAP issues and those in other tiers or dependencies such as databases, infrastructure and so on. User issues are routed to the correct team reducing MTTRs

Supporting transitioning to SAP in the cloud

Many organizations are looking to transition some elements of their SAP landscape to the cloud and leverage cloud services. eG Enterprise is architected to support these workflows with support for the newest SAP cloud services and hybrid architectures.

  • Those leveraging Private Cloud Edition (PCE), Hana Enterprise Cloud (HEC) can benefit from eG Enterprise’s seamless Agentless integration
  • If leveraging PaaS options such as ABAP Runtime Environments, SAP Cloud Platform (SCP) / SAP Business Technology Platform (BTP) environments
  • A range of synthetic monitoring features supports proactive and continual monitoring of SaaS offerings such as Ariba, FieldGlass, Concur, SuccessFactors, S/4 HANA Cloud and more
  • eG Enterprise also offers comprehensive monitoring of public cloud infrastructures if leveraging IaaS options such as Microsoft Azure and Amazon AWS

Flexible and transferable licensing allows you to transfer your eG Enterprise licenses between SAP and other technologies as your business evolves to avoid shelf ware. Licenses can be migrated from on-premises technologies to Cloud services.


Designed for SAP observability within the modern enterprise

eG Enterprise is designed for use with modern enterprises including those with the highest regulatory compliance needs in industries such as Finance, Government and Manufacturing. eG Enterprise for SAP monitoring seamlessly integrates within modern processes and automation workflows to ensure reliable traceability and observability for the whole business:

SAP Performance Management

Beyond SAP for end-to-end IT and application monitoring

Beyond SAP monitoring, eG Enterprise supports a comprehensive range of other technologies and vendors providing testing and observability features within a single core product, including:

  • Dedicated domain aware support for authentication stacks for security and user experience includes Active Directory, Azure AD and others
  • Enterprise application monitoring beyond SAP for applications such as Peoplesoft, Moodle, O365 and more
  • A full suite of synthetic monitoring and testing tools including full user session and thick client app tools, web application logon simulators and protocol simulators allow you to continually test SAP and all your other applications and their dependencies with full user workflows and set measurable KPIs
  • Live and historical reporting using out-of-the-box reports alongside a simple to use GUI custom report builder for those with bespoke needs
  • Monitoring the supporting infrastructure including cloud, container, virtualization, storage, network, etc. so any slowness due to these supporting tiers is detected and addressed quickly
  • Support for all mainstream database technologies and cloud database services that may support your SAP landscape including Microsoft SQL Server, Oracle, Azure SQL and others
  • APM (Application Performance Monitoring) including RUM (Real User Monitoring), code-level insights and business transaction tracing

In-depth SAP® performance visibility

  • User Experience
    • Real user traffic by device
    • Page load time, Apdex score
    • JavaScript errors
    • Response time breakup for ABAP transaction execution: Time taken for waiting, LoadGen rolling, database, SAP locks, processing etc.,
    • ABAP user sesssion duration, most executed T-codes etc.,
  • ABAP Stack
    • Top T-codes by CPU, memory activity, Invocations
    • Work processes utilization, long running processes
    • Background jobs: state, duration, delay and logs
    • Slow dialog step details
    • Syslog errors, ABAP dumps
    • Idocs/RFC throughput
    • Buffer swap rates
  • BI/Java stack
    • Slow business transactions
    • Java code-level visibility
    • JVM monitoring
    • SAP web application server- Web sessions, access point status, thread overflow
    • BEx query, template performance analysis
    • Process chain tracking
    • Web intelligence drill down
  • Cloud
    • Business Technology Plateform (BTP) - New and cloud Foundary environment monitoring
    • BTP application load and status
    • Cloud Plateform Integration
    • Private Cloud Edition (PCE) and Hana Enterprise Cloud (HEC) monitoring
  • SAP HANA
    • Long-running queries
    • Query response & wait time
    • CPU, menory by each service
    • Blocked transactions
    • Transaction rollback rate
    • Active/idle connections
    • Cache inserts, invalidates, hits, misses
  • Supporting Infrastructure
    • Oracle, SQL Server, MySQL, DB2, Sybase ASE, etc.
    • Virtualizations plateform: VMware, Hyper-V, Nutanix, Red Hat, etc.
    • Cloud plateform: AWS, Azure
    • Storage (SAN/NAS)
    • Network performance
    • Disk, CPU, Memory usage
 

Case studies about
SAP monitoring

KT&G leverages eG Enterprise to get complete insight into its SAP ERP landscape

Only eG Enterprise can monitor all of our SAP ERP infrastructure, SAP transaction monitoring and user experience.

SAP Analytics - Issues and Challenges - Case Study

Learn how eG Enterprise supported Samsung’s ERP initiative focused on merging its multiple SAP application...

NMC turns to eG Enterprise to Monitor its Virtualized SAP Applications

NMC has 11 production plants and 19 subsidiaries worldwide and annual turnovers exceeding €200 million...


Frequently Asked Questions (FAQs)
about SAP monitoring

CCMS stands for Computing Central Management System. Before SAP Solution Manager, this was the framework used to manage and monitor various SAP software in a centralized manner. CCMS Alert monitor mostly reports performance statistics and, in some cases, details. It is a 'burst' based monitor i.e., it is possible to miss events when manually monitoring or if not all setting have been completed in the CCMS alert monitor. 3rd party tools can compensate for this by performing continuous monitoring.

There are numerous SAP tools that provide monitoring functionality such as SAP Solution Manager, SAP DBA/HANA Cockpits, SAP CCMS, SAP Management Console, SAP Monitoring and Alerting Infrastructure (MAI), SAP EarlyWatch Alert, SAP Landscape Management and more. Many enterprises prefer a comprehensive end-to-end 3rd party monitoring tool such as eG Enterprise to provide a single console, unified product to cover their entire SAP landscape.

Using a third-party tool has additional benefits such as allowing frontline L1/L2 support help desk operators insights into SAP systems without giving them access to multiple SAP administrator tools and allowing other key dependencies or technologies used in the business such as networking, storage, servers, other enterprise applications, public cloud, to be monitored within the same single tool.

SAP Solution Manager and other cloud-based tools with optional 3rd party plugins, offer administration and monitoring of SAP systems integrated with it. Detailed manual monitoring using CCMS and basis transaction codes can throw light on the root cause of issues. A good 3rd party monitoring suite can perform end-to-end monitoring of the SAP service including a wide range of non-SAP infrastructure components, hardware and help pinpoint issues faster and better.

eG Enterprise employes multiple parallel approaches and leverages multiple interfaces including RFC, SAP Control Web Service, CLI, log monitoring, JMX, JDBC and REST APIs so that even if one approach is blocked or fails, others will help monitor the performance and troubleshoot issues.

No. Available in both on-premises and SaaS deployment models, eG Enterprise is a flexible and scalable solution that can easily integrate with your existing infrastructure without needing any configuration or code change in SAP production systems. Using a universal monitoring technology, eG Enterprise provides in-depth visibility of SAP user access over the web, thick client, and through Citrix/VDI streaming, and delivers data-driven performance insight and unparalleled business value, maximizing ROI from SAP implementations.

In SAP, a T-code, or transaction code, is a four-character code used to execute a specific task or transaction within the SAP system. T-codes are essentially shortcuts that allow users to access specific screens or execute specific functions quickly and easily.

Each T-code is associated with a specific task or transaction, such as creating a purchase order, generating a report, or posting a payment. By entering the T-code into the command field at the top of the SAP screen, users can quickly navigate to the screen or function associated with that code.

T-codes are an important part of the SAP system and are used extensively by SAP users to execute tasks and transactions efficiently. There are thousands of T-codes available in SAP, each with its own specific purpose and functionality.

SAP transaction codes or T-codes can be thought of as small applications running in an SAP ABAP system to do various specific tasks/transactions. There is a shortcut as well as a short code to invoke these small applications and hence these are called transaction codes. Their use is protected by extensive roles and authorization checks. Some T-codes invoke key activities and are invoked more often than others.

Users need to be able to execute properly defined transactions in the SAP system to avoid misuse and enforce SoD (Segregation of Duties).


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  • Works on cloud environments, hybrid cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring cloud applications, digital workspaces and IT infrastructures
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