Fortune 500 Insurance Company Leverages eG Enterprise For Monitoring its Citrix XenApp Infrastructure eG Innovations partnered with TechValidate, a trusted authority for collection and generation of customer feedback on software products, to conduct a survey of current users of its eG Enterprise performance monitoring, diagnosis, and reporting solutions. Here is how a Fortune 500 Insurance Company improved the performance and reliability of its Citrix infrastructure using eG Enterprise. Challenges The company was facing the following key challenges when it decided to use eG Enterprise: Application response times were poor and did not know why Did not have good benchmarks on the end-user experience No visibility end-to-end across a business service Excessive finger-pointing during problem diagnosis Needed better metrics and reports for optimization and capacity planning Environment eG Enterprise is used to monitor primarily a Citrix XenApp infrastructure. About 45 physical servers hosting the Citrix XenApp application virtualization solution and associated applications are monitored using eG Enterprise. Windows terminal server, Microsoft SQL server and Apache Tomcat J2EE application server are some of the other applications monitored using eG Enterprise. Benefits Seen The company started seeing value less than one week after installing their eG Innovations Enterprise Suite. During the course of its usage of eG Enterprise, the company has seen about a 10% reduction in the time to identify the root cause of performance issues in their infrastructure. The company's operations staff report that using the eG Enterprise Suite has: Improved monitoring and reporting of application down time Reduced finger-pointing between administrators Enhanced post-mortem diagnosis capability – to determine what happened when a problem occurred in a complex infrastructure that involved multiple domains Improved overview of performance bottlenecks Increased visibility end-to-end for business services The company's operations staff have also benefited from offering eG Enterprise as a self-service tool for end-users or customers to monitor their infrastructure. The company's operations staff regularly use eG Enterprise to: Get an overview of bottleneck locations Troubleshoot performance problems Monitor real-time status of business services Monitor real-time status of specific components Monitor the end to end infrastructure Generate reports for management Capacity planning Most Useful Features The company's operations staff rated the following features of eG Enterprise to be the most useful for their needs: Single agent monitoring – one agent per server – for monitoring the OS and applications Layer model of applications to clearly highlight which layer is a problem Service topologies to indicate which component of a service is problematic Automatic baselining (i.e., dynamic thresholds) Real-time monitoring and alerting Testimonial The operations staff recommend eG Enterprise for the following reasons: eG Enterprise is easy to use and understand user interface. It supports a wide range of applications and servers. eG Enterprise has customizable, easy to use historical reporting capabilities. With eG Enterprise, it is easy to see the service topology and quickly pin-point which domain/silo is the root-cause of a problem. eG Innovations' sales and engineering staff are excellent with a good understanding of customer issues