A Small Business Computer Software Company Adopts eG Enterprise for Monitoring Healthcare IT Access Infrastructure Solutions eG Innovations partnered with TechValidate, a trusted authority for collection and generation of customer feedback on software products, to conduct a survey of current users of its eG Enterprise performance monitoring, diagnosis, and reporting solutions. Here is how a Small Business Computer Software Company Adopts eG Enterprise for Monitoring Healthcare IT Access Infrastructure Solutions Challenges This small business company offering innovative solutions for the healthcare IT  sector was looking for a solution to address the following business challenges: No visibility end-to-end across a business service Unplanned system downtime was high and the executives needed to know why Problem diagnosis involved a lot of finger-pointing Needed better metrics and reports for optimization and capacity planning Environment The company monitors thin-client access infrastructures based on Citrix XenApp and Microsoft Terminal servers using eG Enterprise. In such environments, users access the servers using thin clients, typically using SunRay technology. To be able to monitor the access infrastructure end-to-end, the company also monitors infrastructure services such as DNS, Network file systems, Print servers, Active Directory services, network switches and routers, and Microsoft SQL database servers. Many of these key services are deployed on a mix of virtualization platforms including VMware ESX and Citrix XenServer technologies. The current infrastructure being monitored using eG Enterprise includes about fifty physical servers and fifty virtualized servers. Benefits The company started seeing value less than one week after installing the eG Enterprise Suite. By using eG Enterprise, the company has been able to reduce the time to identify the root-cause of performance issues by over 25%.The key benefits that the company has been deriving from using eG Enterprise include : Identifying problems before users do Improved monitoring and reporting of application down time Reduced finger-pointing between administrators Reduced time to identify the root cause of a problem – network? server? application? Need fewer experts to identify the root cause of a problem Improved overview of performance bottlenecks Visibility end-to-end for business services Monitor home-grown or proprietary applications that I was not monitoring earlier Useful Features of eG Enterprise Single agent monitoring – one agent per server – for monitoring the OS and applications Monitoring of virtual infrastructures (VMware, Citrix Xen, etc.) with a single agent (In-N-Out monitoring) Layer model of applications to clearly highlight which layer is a problem Real-time monitoring and alerting Web-based reporting Testimonial “We are extremely pleased with eG Enterprise. We have deployed it onto many different servers/operating systems and virtual environments, and it provides an easy to understand GUI and excellent root cause analysis. We recommend eG Enterprise for its easy to use and understand user interface. It supports a wide range of applications and servers, and helps us to monitor applications not addressed by other solutions. With eG Enterprise, it is easy to see the service topologies and quickly pin-point which domain/silo is the root-cause of a problem. eG Innovations' sales and engineering staff are excellent and have a very good understanding of our issues”