This blog focuses on how an MSP uses eG Enterprise for proactive Citrix performance management. Skylink Data Centers is a full- service co-location, hosting and Managed Service Provider (MSP) – the largest in southwest Florida – serving over 40,000 users. Skylink’s business has experienced remarkable growth over the past seven years through a focus on both technical excellence and world-class client service that drives word-of-mouth referrals, its primary source of new business.
With satisfied clients as the number one growth driver, excellent performance in virtualized application and desktop delivery is the top day-to- day priority. SkyLink utilizes a fully proactive strategy for performance management and customer communication to achieve these results, and according to CTO Jacob Ackerman, eG Enterprise provides the foundational capabilities for this approach:
Because of eG Enterprise, I’m not stuck having to put out fires all day. I can spend my time going out and getting new business or talking with customers, just seeing how they’re doing, rather than trying to fix a problem.
Do people know that eG Enterprise is the product we’re using? Probably not. We just tell most customers that if there’s a problem, chances are 99.9% of the time, we know about it before you know about it. And we already have someone going to fix it, and we may have already fixed the problem by the time you even get around to making the call. And that is true.
eG Enterprise is what allows us to achieve such a high SLA for our customers.
– Jacob Ackerman, CTO, SkyLink Data Centers
Through complete visibility into the Citrix service infrastructure and all applications on each Windows server, automatic performance issue discovery and diagnosis, configurable e-mail alerts, and full multi-tenant support, eG Enterprise helps ensure excellent performance and customer service for SkyLink’s enterprise healthcare, government and hospitality clients.
Key results:
- 25% higher server density, totaling $170,000+ in hardware cost savings
- Saving the cost of 1 to 1.5 full-time employees
- Ability to deliver very high SLAs
- Fully proactive performance management practices and customer communication
- High customer satisfaction and retention
- SkyLink staff freed from performance problem diagnosis to perform more important business functions
Download the case study here:
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