IT Performance Monitoring Insights

Get tips, tricks and best practices for IT troubleshooting,
performance tuning and optimizations

John Worthington
John Worthington twitter
Rest easy; you won’t kill Santa Claus
General

Rest easy; you won’t kill Santa Claus

Slow applications don’t make the season any brighter. For many IT pros, it’s a time of war rooms and swarming. How are you going to sleep this holiday season? “It seems that when people have a less-than-favorable online experience, they fault the company immediately. To consumers, there’s no satisfactory excuse for a poor digital experience.”...
John Worthington
by John Worthington
November 23, 2021
Observability and Kubernetes Monitoring
Unified Monitoring

Observability and Kubernetes Monitoring

Understand the difference between observability and monitoring within the context of increasing adoption of microservices architecture and containerized technologies, such as Docker and Kubernetes.

John Worthington
by John Worthington
October 29, 2021
Embedded Analytics for IT Operations
Application Performance Monitoring (APM)

Embedded Analytics for IT Operations

When we hear the term ‘embedded analytics’, most people think of business intelligence. Read this blog to learn about what embedded analytics for IT is all about.
John Worthington
by John Worthington
June 18, 2021
A bittersweet anniversary for eG Innovations
General

A bittersweet anniversary for eG Innovations

Since eG Innovations was founded in the summer of 2001, its our 20th anniversary. Read John Worthington's journey with us, first as a customer and then as one of us.
John Worthington
by John Worthington
May 21, 2021
Dissecting Customer Experience
General

Dissecting Customer Experience

Why Digital Performance Management is Essential to IT Transformation With all the buzz surrounding user experience these days, I thought it might be worthwhile to start “at 50,000 feet” and dissect user experience into its component parts and see what all the fuss is about. User experience (UX) is somewhat different than customer experience (CX). Customer...
John Worthington
by John Worthington
March 27, 2020
Unified Monitoring and the Paradox of IT Culture Change
Cloud Monitoring

Unified Monitoring and the Paradox of IT Culture Change

I have a coffee mug on my desk that I got from a sales manager many years ago. It’s now filled with pens (I don’t drink coffee), but I take a look at it once in a while. I was starting to think about IT transformation again and noticed a picture of my daughter and an expired AAA card (I might have been thinking AARP) as I looked at that...
John Worthington
by John Worthington
January 22, 2020
eG Enterprise Staffing Guidelines for Citrix Digital Workspace Services
Citrix Monitoring

eG Enterprise Staffing Guidelines for Citrix Digital Workspace Services

Most Citrix professionals are well aware that when desktop or application performance is slow, the first finger tends to get pointed at the Citrix team. But even for complex ecosystems like Citrix, ITIL guidance like a Service Desk continues to be a long-standing ‘best practice’ and can help if IT staff work together. This...
John Worthington
by John Worthington
March 18, 2019
Monitoring Dashboards for Top IT Performance
End-to-End Monitoring (E2E)

Monitoring Dashboards for Top IT Performance

IT Monitoring Dashboards and Portals Managing the end-user experience has become the basis of competition in the digital services world. Most IT organizations today are looking for a portal for managing the performance of digital business services – and a portal is much more than a simple dashboard. “If you make customers unhappy in the physical...
John Worthington
by John Worthington
September 27, 2018
Cloud Migration
Cloud Monitoring

Cloud Migration

Cloud Migration Best Practices – 10 Considerations This article was originally written in 2018 and has been continuously updated. It was last updated in 2022. One of the most radical trends in enterprise IT in the recent years is cloud migration. With cloud service providers innovating constantly to address the security and management concerns around cloud adoption, enterprises...
John Worthington
by John Worthington
August 30, 2018
Application Performance Monitoring – APM Tools
Application Performance Monitoring (APM)

Application Performance Monitoring – APM Tools

Why Domain Expertise Matters for APM Tools? Application performance monitoring (APM) has become one of the key strategies adopted by IT teams and application owners in today’s era of digital business services. Application downtime has always been considered adverse to business productivity. But in today’s digital economy, what is becoming...
John Worthington
by John Worthington
May 14, 2018
Service Integration and Management is More Than Multi-Cloud
End-to-End Monitoring (E2E)

Service Integration and Management is More Than Multi-Cloud

When I hear the word SIAM today, I think of two things. First, I think of Yul Brynner in The King and I….and second, I think of Service Integration and Management. Service Integration and Management (SIAM) seeks to combine the benefits of best‐of‐breed based multi‐sourcing of services with the simplicity of single sourcing...
John Worthington
by John Worthington
March 13, 2018
Monitoring and the Cloud: Black Boxes and Black Holes
AWS Monitoring

Monitoring and the Cloud: Black Boxes and Black Holes

For years, monitoring has used the terms ‘black box’ and ‘white box.’ Black box monitoring is outside-in; it tests externally visible behavior. Real user monitoring and service-level monitoring are examples. White box monitoring is inside-out; it provides details about the internal state of a system and is critical for root-cause...
John Worthington
by John Worthington
February 28, 2018
IT-As-A-Service Monitoring: 2018’s Gold Rush
Cloud Monitoring

IT-As-A-Service Monitoring: 2018’s Gold Rush

The migration to cloud computing is like the gold rush days, a mad stampede of companies betting the farm on new business models powered by shiny nuggets of emerging technology-driven capabilities. But I think it’s worth a reminder that ‘the cloud’ is not a technology or platform. It’s an ‘as-a-Service’ operating model: “…cloud...
John Worthington
by John Worthington
February 21, 2018
Is Unified Monitoring ITSM’s Silver Bullet?
End-to-End Monitoring (E2E)

Is Unified Monitoring ITSM’s Silver Bullet?

The continual cycle of monitoring and control has been – and will remain – a basis for setting strategy, design, delivery and improvement to digital business services. From a technology monitoring standpoint, as IT infrastructures evolve in scale and complexity, the number of different technology monitoring tools can quickly get out of...
John Worthington
by John Worthington
February 14, 2018
White Paper: IT Performance Monitoring Tools – Reading Between the Lines
End-to-End Monitoring (E2E)

White Paper: IT Performance Monitoring Tools – Reading Between the Lines

With hundreds of monitoring products on the market and more on the way, there’s always been confusion in this space. Marketers use words like ‘root-cause’, ‘proactive’ and even ‘dashboards’ and ‘topology’ as if they were magical. The truth is, customers need to read between the lines when looking at these...
John Worthington
by John Worthington
January 31, 2018
When to Verify Automated Root Cause Analytics
End-to-End Monitoring (E2E)

When to Verify Automated Root Cause Analytics

Evaluating a monitoring tool can be both time-consuming and frustrating. There are hundreds of products available, and each tends to serve a particular niche, so all of them seem to have some degree of value. But in most cases the return-on-investment in any performance monitoring product lies in making sense of events and providing actionable...
John Worthington
by John Worthington
January 29, 2018
Citrix VDI Experience: No Second Chance to Make a First Impression
Citrix Monitoring

Citrix VDI Experience: No Second Chance to Make a First Impression

Companies are making many efforts to simplify and enhance the way users logon to various digital workspaces, including single sign-on, redesigning logon screens, leveraging social login techniques and others. But all those efforts won’t matter if they click “Sign in” from their Citrix VDI and nothing happens. An important...
John Worthington
by John Worthington
December 29, 2017
APM, Analytics and Root-Cause Analysis
Application Performance Monitoring (APM)

APM, Analytics and Root-Cause Analysis

Root-cause analysis (RCA) has its roots in incident management, but reports of RCA’s demise may be greatly exaggerated. Being able to proactively identify the sources of event storms and performance anomalies will require automated, real-time root-cause analysis. I think Enterprise Management Associates said it well: “The data and metrics collected at...
John Worthington
by John Worthington
December 7, 2017
How Unified Monitoring Benefits Knowledge Management
End-to-End Monitoring (E2E)

How Unified Monitoring Benefits Knowledge Management

The purpose of knowledge management is to share ideas and experiences, and to get the right information and knowledge to the right person at the right time. Rediscovering knowledge is a form of rework and sometimes runs rampant, especially as it relates to monitoring and event management, since in many cases there are just too many monitors to...
John Worthington
by John Worthington
October 26, 2017
IT Service Management and Unified Monitoring: Getting From Here to There…
End-to-End Monitoring (E2E)

IT Service Management and Unified Monitoring: Getting From Here to There…

IT Service Management and Unified Monitoring Application Ecosystems We hear a lot about “application ecosystems” today. The old EDI (electronic data interchange) of the past has been replaced with an explosion of new services[i] that interoperate as value networks. Therefore, words like “ecosystem” make sense...
John Worthington
by John Worthington
October 10, 2017
Taming Your Monitoring Tools Portfolio
End-to-End Monitoring (E2E)

Taming Your Monitoring Tools Portfolio

There are many reasons why an organizations’ monitoring tools can proliferate. Taming your portfolio and developing a unified monitoring strategy can be an important element of success for IT service management, DevOps or any IT transformation initiative. The modern IT stack has become diverse and distributed, and a fragmented monitoring portfolio can make...
John Worthington
by John Worthington
September 7, 2017
IT Event Correlation: Why, What and How
End-to-End Monitoring (E2E)

IT Event Correlation: Why, What and How

What is IT Event Correlation and How to Understand Event Details Correlation and root-cause diagnosis have always been the holy grail of IT performance monitoring. Instead of managing a flood of alerts, correlation and root-cause diagnosis help IT administrators determine where the real cause of a problem lies and work to resolve this quickly, so as to...
John Worthington
by John Worthington
July 10, 2017
“Not My Problem,” Anti-Transparency and Unified Monitoring
End-to-End Monitoring (E2E)

“Not My Problem,” Anti-Transparency and Unified Monitoring

User Experience: A Concern for Some (But Apparently Not All) Administrators The further away operators are from customer-facing IT services, the more likely it is for IT staff to have a “not my problem” mindset. Infrastructure administrators (virtualization, storage, etc.) are a prime example, and tend to have this response...
John Worthington
by John Worthington
June 30, 2017
IT Performance Monitoring: Insurance for Your IT Infrastructure
End-to-End Monitoring (E2E)

IT Performance Monitoring: Insurance for Your IT Infrastructure

The Real Cost of Downtime Exceeds Predictions There have been a multitude of articles, blog posts and industry surveys emphasizing the increasing costs of slowtime and downtime and the importance of IT performance monitoring as businesses increasingly become reliant on IT services. The British Airways (BA) service disruption just...
John Worthington
by John Worthington
June 8, 2017
Do Developers Really Want Invisible Infrastructure?
Application Performance Monitoring (APM)

Do Developers Really Want Invisible Infrastructure?

There are so many complexities associated with infrastructure – most developers can’t know them all, and sometimes it seems like they don’t want to know. But the truth is that a well-performing application makes it appear as if the infrastructure is invisible, and of course programmers have always wanted to divorce their efforts from any...
John Worthington
by John Worthington
April 27, 2017
Universal Monitoring vs Unified Monitoring: What’s the Difference?
End-to-End Monitoring (E2E)

Universal Monitoring vs Unified Monitoring: What’s the Difference?

The difference between Universal Monitoring and Unified Monitoring is worth understanding; these words sound so similar that they might be used interchangeably, but they are not the same. Universal Monitoring eG Innovations introduced Universal Monitoring with a universal agent over 15 years ago. The operative word here is, of...
John Worthington
by John Worthington
April 14, 2017
Event Correlation Techniques: Three Ways to Improve Your IT Management
End-to-End Monitoring (E2E)

Event Correlation Techniques:
Three Ways to Improve Your IT Management

Following up on my previous post, Layer Models are Alive and Well, this article dives deeper into event correlation techniques and their key role in IT management and monitoring. The purpose of event management and monitoring is to make sense of events, and while this may require some analytics and intelligence, the goal is an...
John Worthington
by John Worthington
March 31, 2017
Layer Models are Alive and Well
eG Enterprise

Layer Models are Alive and Well

Many have made the claim that the ISO 7-layer model is dead, and since it’s been around since the 1970’s it’s easy to understand why. But that doesn’t mean ALL layer models are dead. In fact, a layer model remains an easy way to quickly understand the complexities associated with application performance management. Designed as an aid to developing network...
John Worthington
by John Worthington
March 24, 2017
Time for Real User Monitoring (RUM) to Ante Up
Application Performance Monitoring (APM)

Time for Real User Monitoring (RUM) to Ante Up

I started to write this post about Real User Monitoring (RUM), and of course quickly found out just how many vendors are also blogging about this. Clearly managing the end user experience has reached a fever pitch. So what makes eG Innovations different? Today’s digital business processes are web-based and managing the actual quality of the digital...
John Worthington
by John Worthington
March 16, 2017
Event Correlation, Analytics and Artificial Intelligence
End-to-End Monitoring (E2E)

Event Correlation, Analytics and Artificial Intelligence

The differences between event correlation, analytics and artificial intelligence can be confusing. This post takes a look at the varying benefits of each and highlights where eG Enterprise’s capabilities lie. Event Correlation Simply put, event correlation makes sense of events. This is often confused with event filtering, which simply...
John Worthington
by John Worthington
December 15, 2016
The Many Moving Parts of Managing the End User Experience
End-to-End Monitoring (E2E)

The Many Moving Parts of Managing the End User Experience

User experiencei is the process of enhancing user satisfaction by improving the usability, accessibility, and intuitiveness provided in the interaction between the user and the product; and there are many moving parts to making sure this happens. Digital business processes today are underpinned by information technology, and managing the...
John Worthington
by John Worthington
November 15, 2016
IT Alert Fatigue
End-to-End Monitoring (E2E)

IT Alert Fatigue

Too Many IT Alerts and What You Can Do About It I read an interesting report from the Citrix Technology Office which used the term “infotoxification”: People today are expected to filter, understand and act upon an enormous mountain of data. Consequently they are overwhelmed; they are “info-toxicated.” Existing tools that are used to help people process and...
John Worthington
by John Worthington
November 3, 2016
ROI and Business Value Monitoring Maximizes Your IT Investment
End-to-End Monitoring (E2E)

ROI and Business Value Monitoring Maximizes Your IT Investment

Installing performance management and monitoring software may not be the same as implementing telemetry  throughout an IT organization. As the scope of performance management and monitoring software evolves, investments in management software can provide rapid ROI; but realizing the full value of investments (VOI) in these solutions...
John Worthington
by John Worthington
October 27, 2016
IT Performance Management & Monitoring Déjà Vu
End-to-End Monitoring (E2E)

IT Performance Management & Monitoring Déjà Vu

As the new Director of Product Marketing here at eG Innovations, it is impossible for me not to have some sense of déjà vu, having at last joined forces with my friends here and beginning to re-visit the IT performance management and monitoring space once again. My journey with eG Innovations started almost 15 years ago, leading me to form...
John Worthington
by John Worthington
October 20, 2016

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