IT Performance Monitoring Insights

Get tips, tricks and best practices for IT troubleshooting,
performance tuning and optimizations

Top Reasons to Move to AVD (Azure Virtual Desktop)

Azure Monitoring

Top Reasons to Move to AVD (Azure Virtual Desktop)

An evaluation of some benefits often mooted that a move to AVD (Azure Virtual Desktop) can bring – how substantial are these claims and are some just marketing?

by Rachel Berry

October 3, 2024

DEX vs. DEM – What is Digital Employee Experience (DEX) and how does it differ from Digital Experience Monitoring (DEM)?

Application Performance Monitoring (APM)

DEX vs. DEM – What is Digital Employee Experience (DEX) and how does it differ from Digital Experience Monitoring (DEM)?

Digital Employee Experience (DEX) Monitoring and Digital Experience Monitoring (DEM) overlap, yet differ. Learn about DEM vs. DEX strategies.

by Rachel Berry

August 20, 2024

Heterogeneous IT Architectures – A Strategy for Resilience

Application Performance Monitoring (APM)

Heterogeneous IT Architectures – A Strategy for Resilience

As the dust settles from the CrowdStrike outages we reflect on how adopting a heterogeneous IT strategy when adopting technologies can increase your organization’s resilience against outages and mitigate risks.

by Rachel Berry

August 8, 2024

9 Key Considerations for Monitoring Azure Virtual Desktop (AVD) Workloads

Azure Monitoring

9 Key Considerations for Monitoring Azure Virtual Desktop (AVD) Workloads

How Microsoft’s Azure Well-Architected Framework for Azure Virtual Desktop (AVD) defines key functionality for monitoring AVD workloads.

by Rachel Berry

July 25, 2024

The Importance of a Cloud Exit Strategy: What It Is, Who Needs It, and How to Plan It

Cloud

The Importance of a Cloud Exit Strategy: What It Is, Who Needs It, and How to Plan It

Do you have a cloud exit strategy? Learn about the benefits of a good cloud exit strategy and how it can help futureproof an organization, even if you have no plans to ever return on-premises.

by Rachel Berry

June 26, 2024

Will Broadcom’s plans for VMware affect you?

VMware Monitoring

Will Broadcom’s plans for VMware affect you?

A collection of useful links to understand Broadcom’s plans for VMware, how they may affect you and how you can ensure a long-term cost-effective plan for your VMware environments

by Rachel Berry

February 6, 2024

Database Trends 2024: The Power of Cloud, Consumption Models, and the Popularity of PostgreSQL

Database Monitoring

Database Trends 2024: The Power of Cloud, Consumption Models, and the Popularity of PostgreSQL

As we start 2024, we reflect on how database technologies and usage are evolving, and trends such as a shift from on-prem to hybrid and cloud usage, newer consumption, and pricing models such as Snowflake and why PostgreSQL usage is growing.

by Rachel Berry

January 23, 2024

Should I Trust a SaaS Vendor or Product?

eG Enterprise

Should I Trust a SaaS Vendor or Product?

Before adopting any new SaaS business tools including SaaS monitoring tools, an organization should check whether the vendor and product are fit for purpose.

by Rachel Berry

September 5, 2023

Monitoring to Ensure Optimal Developer Experience and Productivity

Application Performance Monitoring (APM)

Monitoring to Ensure Optimal Developer Experience and Productivity

Monitoring and quantifying the Developer Experience (DevExp / DX) can not only keep your team happy but improve productivity, product quality and customer satisfaction.

by Rachel Berry

July 27, 2023

Healthcare Application and Infrastructure Monitoring – 4 Case Studies

Application Performance Monitoring (APM)

Healthcare Application and Infrastructure Monitoring – 4 Case Studies

Four recent case studies cover how and why healthcare providers and hospitals are modernizing and optimizing healthcare ITOps monitoring to provide better security and availability via automated health application monitoring.

by Rachel Berry

July 11, 2023

What is Supercloud? What to consider when monitoring and observing a Supercloud?

Cloud Monitoring

What is Supercloud? What to consider when monitoring and observing a Supercloud?

What is Supercloud? In recent months the term “Supercloud” has become increasingly used, particularly in the context as being a successor or qualifier to “multi-cloud”.

by Rachel Berry

May 16, 2023

How to Protect your IT Ops from Cloud Outages

AWS Monitoring

How to Protect your IT Ops from Cloud Outages

Learn about how to ensure monitoring tools are resilient to cloud outages and other issues and how to ensure you have complete visibility on cloud outages and resilient notification processes to end-users.

by Rachel Berry

March 14, 2023

Is M365 Down? – Proactive Alerting for Microsoft Azure Outages

Azure Monitoring

Is M365 Down? – Proactive Alerting for
Microsoft Azure Outages

Learn how proactive monitoring of Azure services can detect Microsoft Azure outages impacting key services such as Office 365 / M365, Outlook, Teams and AVD to ensure help desks have early warning and avoid support tickets from large numbers of users.

by Rachel Berry

March 2, 2023

Performance Monitoring for AWS NICE DCV VDI and Cloud Protocol

AWS Monitoring

Performance Monitoring for AWS NICE DCV VDI and Cloud Protocol

Learn about the benefits of the NICE DCV protocol available for Amazon AppStream 2.0 and now introduced into WSP 2.0 for use with Amazon WorkSpaces and user experience and performance metrics available for monitoring and troubleshooting.

by Rachel Berry

November 3, 2022

Synthetic Monitoring of Microsoft Azure DaaS

Digital Workspace Monitoring

Synthetic Monitoring of Microsoft Azure DaaS

Learn how to extend synthetic monitoring of AVD beyond logon to full client session simulation to test FSLogix, application launches and MS Teams performance.

by Rachel Berry

September 22, 2022

Is Azure Down? – Proactive Alerting for Azure Outages

Azure Monitoring

Is Azure Down? – Proactive Alerting for Azure Outages

Learn how proactive monitoring of Azure services can detect Azure outages of key services such as Azure Front Door, Azure AD and AVD that prevent users logging in to ensure help desks have early warning and avoid support tickets from large numbers of users.

by Rachel Berry

September 13, 2022

What is FSLogix?

Azure Monitoring

What is FSLogix?

FSLogix is a widely used profile management technology that can reduce user logon times significantly when deploying workspace technologies such as Microsoft AVD and Citrix CVAD. Learn how FSLogix works and how to monitor and troubleshoot FSLogix to ensure performance, availability and a great digital user experience.

by Rachel Berry

August 30, 2022

Static vs Dynamic Alert Thresholds for Monitoring

End-to-End Monitoring (E2E)

Static vs Dynamic Alert Thresholds for Monitoring

Choosing which metrics, logs, and events to set thresholds for alerts on is a challenge, as is choosing the correct values to trigger alerts. Learn how to deploy thresholds at scale for applications and technologies such as AVD, VMware, AWS and Citrix and how to leverage both static and dynamic thresholds to tune your monitoring to eliminate...

by Rachel Berry

August 4, 2022

Azure Virtual Desktops: Questions & Answers

Azure Monitoring

Azure Virtual Desktops: Questions & Answers

We recently did a webinar on AVD (Azure Virtual Desktop) uptake, usage trends and the specifics of configurations and technologies real AVD deployments are using. This blog covers some detailed info on the questions asked and further links to more information on where to find architectural case studies, information on how many multi-session users...

by Rachel Berry

July 21, 2022

Top Freeware and Open-source IT Monitoring Tools

End-to-End Monitoring (E2E)

Top Freeware and Open-source IT Monitoring Tools

What are the best and most popular free and open-source software monitoring tools? Find out about tools such as Nagios, Grafana, Graphite, Prometheus and Zabbix; understand open-source licensing and what this means for your business.

by Rachel Berry

July 19, 2022

Monitoring Moodle Applications to Deliver High Quality Educational Services

Application Performance Monitoring (APM)

Monitoring Moodle Applications to Deliver High Quality Educational Services

A case study of a higher education customer using eG Enterprise to proactively monitor and troubleshoot Moodle-based applications to ensure service availability and performance for their staff and students. Key features included MariaDB and Web Server monitoring alongside PHP transaction tracing...

by Rachel Berry

June 28, 2022

How to Monitor IT Infrastructure when adopting IaC for VDI and Digital Workspaces

IT Infrastructure Monitoring

How to Monitor IT Infrastructure when adopting IaC for VDI and Digital Workspaces

Learn about how to integrate and automate monitoring using IaC (Infrastructure as Code) for EUC platforms. Understand the key architectural design and functional features to automate monitoring that auto-scales with modern deployment strategies leveraging technologies such as Terraform, JSON...

by Rachel Berry

June 9, 2022

Amazon AppStream 2.0 vs Amazon WorkSpaces

AWS Monitoring

Amazon AppStream 2.0 vs Amazon WorkSpaces

A short article to cover the differences between Amazon WorkSpaces and AppStream 2.0, factors that may influence which is the best choice for you and what protocol support is available for both technologies.

by Rachel Berry

April 14, 2022

What is IaC?

IT Infrastructure Monitoring

What is IaC?

We were delighted to be asked to contribute to a recent Infrastructure as Code (IaC) series for the Computer Weekly Developer Network (CWDN). A project that consolidated a wealth of information on all sorts of aspects of IaC. Here we review and link to the material the project generated that you can use as an all-things-IaC reference ongoing.

by Rachel Berry

April 4, 2022

Empower IT Help Desks: Deliver Business Value with IT Service Monitoring

eG Enterprise

Empower IT Help Desks: Deliver Business Value with IT Service Monitoring

A quick look at the features troubleshooting and monitoring products should deliver to help desk staff particularly L1 and L2 teams, as well as the quantifiable business improvements that can be gained via reduced escalations and faster root-cause analysis when help desk teams are considered in...

by Rachel Berry

March 1, 2022

AWS Cloud Monitoring: What It Is and Why It’s Important

AWS Monitoring

AWS Cloud Monitoring:
What It Is and Why It’s Important

What is AWS Monitoring? A recent eG Innovations & DevOps Institute APM survey of more than 900 IT professionals indicated that AWS is the dominant cloud service provider. Organizations are deploying a wide variety of workloads on AWS cloud environments to ensure agility, scalability, and high availability of their application...

by Rachel Berry

February 14, 2022

How to save on Azure Monitor and Log Analytics Costs

Azure Monitoring

How to save on Azure Monitor and Log Analytics Costs

A quick blog overviewing common tricks and tips to reduce the costs of using Microsoft Azure Monitor and Log Analytics and their merits and associated caveats.

by Rachel Berry

January 20, 2022

GSLB on NetScaler

Citrix Monitoring

GSLB on NetScaler

Global Server Load Balancing (GSLB) is a NetScaler (Citrix ADC) feature to manage and control the traffic flow between two (or more) separate physical locations (data centers) that are, in most cases, geographically dispersed. This article discusses monitoring using aggregated alert thresholds to monitor web servers in active/passive setups designed for failover and high...

by Rachel Berry

October 15, 2021

Understanding Proactive Monitoring: Definitions and Strategies

Application Performance Monitoring (APM)

Understanding Proactive Monitoring: Definitions and Strategies

By avoiding business impacting failures, proactive monitoring helps to enhance service uptime and performance, increases customer trust, and enables increased efficiency in IT operations. Learn how Synthetic transaction testing or login simulators alone fail to proactively monitor systems and what additional tools and strategies you...

by Rachel Berry

September 22, 2021

7 Best Azure Infrastructure Automation Tools

Azure Monitoring

7 Best Azure Infrastructure Automation Tools

Infrastructure as code and automating deployment and scale-up/down in Azure is becoming the new normal. Today’s blog is just a collection of the hottest and most ubiquitous automation technologies you are likely to see in the Azure ecosystem augmenting and extending the limitations of the native functionality, plus some links to the best bloggers...

by Rachel Berry

September 3, 2021

Monitoring Citrix Delivery Controllers

Citrix Monitoring

Monitoring Citrix Delivery Controllers

A quick overview of troubleshooting and monitoring Citrix Delivery Controllers. Delivery Controller issues are often the root cause of failed or slow logons within a Citrix environment and different types of connection failures – user connection failures, machine failures, unregistered desktops can all be tracked from the DCs.

by Rachel Berry

August 13, 2021

Podcast – How Citrix and eG Innovations complement each other

Citrix Monitoring

Podcast – How Citrix and eG Innovations complement each other

The Citrix Ready team recently recorded a podcast with eG Innovations for their Tech Fusion podcast series. Hosted by Neil C. Hughes from The Tech Blog Writer, Rachel Berry from eG Innovations’ product team, and CTP, Richard Faulkner, (Enterprise Solutions Architect, Conversant Group) discussed how eG Enterprise enhances and goes...

by Rachel Berry

August 10, 2021

Importance of Domain Controllers for Citrix Performance

Citrix Monitoring

Importance of Domain Controllers for Citrix Performance

Are Citrix admins aware of the importance of getting metrics about Domain Controllers? Because many EUC monitoring tools fail to monitor them. If you are an eG Enterprise user wondering if the link between the VDA/VDI and the Domain Controller (DC) is slow, all you need to do is pop open your real-user session data for the user with an issue...

by Rachel Berry

July 22, 2021

Estimating Azure Monitor Costs for AVD

Azure Monitoring

Estimating Azure Monitor Costs for AVD

Using Azure Monitor for Monitoring Azure Virtual Desktop (AVD) and Estimating Your Costs In my last blog, I wrote about how to set up Azure Monitor for WVD leveraging a Log Analytics Workspace. In this next installment I’ll cover how you can proceed from this point and add in thresholds on metrics and signals that when crossed will generate alerts which can...

by Rachel Berry

July 8, 2021

How to Set up Azure Monitor for Windows Virtual Desktop / Azure Virtual Desktop

Azure Monitoring

How to Set up Azure Monitor for Windows Virtual Desktop / Azure Virtual Desktop

Microsoft AVD is growing in popularity and Microsoft has released Azure Monitor for AVD recently. In this blog, we discuss how to set up Azure Monitor to track the usage and performance of AVD.

by Rachel Berry

June 4, 2021

Synthetic Monitoring of Amazon WorkSpaces

AWS Monitoring

Synthetic Monitoring of Amazon WorkSpaces

AWS WorkSpaces are being used by organizations to deploy virtual desktops quickly and easily in the cloud. In this blog, we discuss how simulation techniques can be used to track the performance of AWS WorkSpace 24x7, from a user perspective.

by Rachel Berry

May 28, 2021

10 Tools and Techniques to Test Your IT Infrastructure Resilience

Unified Monitoring

10 Tools and Techniques to Test Your
IT Infrastructure Resilience

Many organizations spend a lot of time proactively investigating and stress-testing IT systems. This blog lists ten tools and related techniques you can use to test your IT infrastructure resilience.

by Rachel Berry

May 4, 2021

Choosing Azure Instance Types for Microsoft AVD

Azure Monitoring

Choosing Azure Instance Types for Microsoft AVD

Microsoft AVD is the most popular desktop-as-a-service offering in the cloud today. In this blog, we present various community and vendor resources that can help you choose the right Azure instances for your Microsoft AVD deployment.

by Rachel Berry

April 22, 2021

What is Microsoft Azure Virtual Desktop (AVD)

Azure Monitoring

What is Microsoft Azure Virtual Desktop (AVD)

Azure Virtual Desktop (AVD) is a Microsoft Azure-based service for delivering virtual desktops to users from the cloud. AVD is fast emerging as one of the popular means of supporting digital workspaces. In this blog, we explain what is AVD, how is it architected and its benefits.

by Rachel Berry

April 7, 2021