XM Device Messages Test

In large corporate environments, it is not possible for the administrator to keep track of all the actions issued to the devices on the network. In a multiple administrator environment, it is even more difficult to track which administrator has issued an action to a particular device. Even if the action was completed, without an acknowledgement, administrators may not be able to identify the device on which the actions were completed and on the devices on which the action was still pending. To gain a better vision on the list of devices on which the actions were completed or the list of devices on which the actions were canceled after issue, you can use the XM Device Messages test.

For each device action issued by the administrator, this test returns the numerical statistics of the new messages and canceled messages that were received as acknowledgement.

Note:

This test will not report metrics for Citrix Endpoint Management 10.5, 10.6 and 10.7 versions.

This test is disabled by default. To enable the test, follow the Agents -> Tests -> Enable/Disable menu sequence in the eG administrative interface, pick Citrix Endpoint Management as the Component type, select Performance as the Test type, choose this test from the list of disabled tests list, and click on the < button.

Target of the test : A Citrix Endpoint Management

Agent deploying the test : A remote agent

Output of the test : One set of results for each Endpoint Management host:Action on the Endpoint Management server bring monitored.

Configurable parameters for the test

Parameter	Description
Test Period	How often should the test be executed.
Host	The host for which the test is to be configured.
Port	The port at which the specified host listens. By default, this is 4443.
Username and Password	Specify the credentials of a Endpoint Management user with Administrator privileges.
Confirm Password	Confirm the password by retyping it here.
SSL	Indicate whether/not the Endpoint Management server is SSL-enabled. By default, this flag is set to Yes.
DD Frequency	Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time this test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD frequency.
Detailed Diagnosis	To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled: The eG manager license should allow the detailed diagnosis capability Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.

Measurements made by the test

Measurement	Description	Measurement Unit	Interpretation
New messages	Indicates the number of new messages received for this action during the last measurement period.	Number	The detailed diagnosis of this measure if enabled, lists the Reference ID, the status of the message and the time at which the message was created.
Canceled messages	Indicates the number of messages received owing to cancellation of this action after being issued during the last measurement period.	Number	The detailed diagnosis of this measure if enabled, lists the Reference ID, the status of the message and the time at which the message was created.
Other messages	Indicates the number of messages received that were other than new and cancelled for this action during the last measurement period.	Number	The detailed diagnosis of this measure if enabled, lists the Reference ID, the status of the message and the time at which the message was created.