Teams User Details Test

Enterprises typically use Microsoft Teams as a communication platform among their users. The success of using Microsoft Teams hinges on the level of user satisfaction. The key to ensuring high user satisfaction lies in closely tracking the level of user activity on Microsoft Teams and analyze the pattern with which the users are communicating. This will ensure administrators determine the device type through which each user is logging into Microsoft Teams, and how well each user is using the functions (calls, meetings, private chat messages etc) offered by Microsoft Teams. By constantly monitoring the user activity, administrators can instantly detect slowness if any, when users are accessing Microsoft Teams using a particular device type, isolate which user's experience is being impacted by the slowness, well before that user notices! This can be achieved using the Teams User Details test!

Using this test, for each user logged into Microsoft Teams, administrators can figure out whether/not the user logged in using the following device types - web/android phone/windows/phone/iOS/Mac notebook. The activity of each user such as the calls, meetings and private chat messages can be tracked and reported. These metrics help administrators figure out whether/not Microsoft Teams was actively used in the organization by each user, analyze the user experience and ascertain the productivity of each user.

Target of the test : Microsoft Teams

Agent deploying the test : A remote agent

Outputs of the test : One set of results for each user logged into the target Microsoft Teams being monitored

Configurable parameters for the test
Parameters	Description
Test period	How often should the test be executed
Host	The host for which the test is to be configured. By default, this is portal.office.com
Tenant Name	This parameter applies only if you want the eG agent to use Azure AD Certificate-based Authentication for accessing and monitoring an O365 tenant and its resources. Azure AD certificate-based authentication (CBA) enables customers to allow or require users to authenticate with X.509 certificates against their Azure Active Directory (Azure AD) for applications and browser sign-in. When monitoring highly secure Office 365 environments, you can configure the eG agent to identify itself to a tenant using a valid X.509 certificate, so that it is allowed secure access to the tenant and its resources. By default, the value of this parameter is none. This means that, by default, the eG agent does not use certificate-based authentication to connect to an O365 tenant. On the other hand, if you want the eG agent to use this modern authentication technique to securely access a tenant's resources, you should do the following: Enable Azure AD Certificate-based authentication for the target O365 tenant; this can be achieved manually, via the Office 365 portal, or automatically, using Powershell scripts we provide. For the manual procedure, refer to Manually Enabling Certificate-based Authentication For an Office 365 Tenantunder Microsoft Office 365. For the automatic procedure, refer to Automatically Fulfilling Pre-requisites in a Modern Authentication-Enabled Environmentunder Microsoft Office 365. When enabling certificate-based authentication, an X.509 certificate will be generated for the target tenant. Configure the Tenant Name parameter with the name of the tenant for which certificate-based authentication is enabled. Using the tenant name, the eG agent will be able to read the details of the X.509 certificate that is generated for that tenant, and use that certificate to access that tenant's resources. To determine the tenant name, do the following: Log in to the Microsoft 365 Admin Center as an administrator. Under Setup, click on Domains. Find a domain that ends with .onmicrosoft.com - this is your Microsoft O365 tenant name.
O365 User Name, O365 Password, and Confirm Password	These parameters need to be configured only if the Tenant Name parameter is set to none. On the other hand, if a valid Tenant Name is configured, then you should set these parameters to none . For execution, this test requires the privileges of an O365 user who has been assigned the Service support admin role and is vested with the View-Only Audit Logs and Team administrator permission. Configure the credentials of such a user against O365 User Name and O365 Password text boxes. Confirm the password by retyping it in the Confirm Password text box. While you can use the credentials of any existing O365 user with the afore-said privileges, it is recommended that you create a special user for monitoring purposes using the Office 365 portal and use the credentials of that user here. To know how to create a new user using the Office 365 portal and assign the required privileges to that user, refer to Creating a New User in the Office 365 Portal under Microsoft Office 365. You can also use eG's proprietary PowerShell script to automatically create a new user, or assign the required privileges to an existing user. To know how to use this script, refer to theAutomatically Fulfilling Pre-requisites in a Basic Authentication-Enabled Environmenttopicunder Microsoft Office 365 .
Domain Name, Domain User Name, Domain Password, and Confirm Password	These parameters are applicable only if the eG agent needs to communicate with the Office 365 portal via a Proxy server. In this case, in the Domain text box, specify the name of the Windows domain to which the eG agent host belongs. In the Domain User Name text box, mention the name of a valid domain user with login rights to the eG agent host. Provide the password of that user in the Domain Password text box and confirm that password by retyping it in the Confirm Password text box. On the other hand, if the eG agent is not behind a Proxy server, then you need not disturb the default setting of these parameters. By default, these parameters are set to none.
Proxy Host, Proxy Port, Proxy User Name, Proxy Password and Confirm Password	These parameters are applicable only if the eG agent needs to communicate with the Office 365 portal via a Proxy server. In this case, provide the IP/host name and port number of the Proxy server that the eG agent should use in the Proxy Host and Proxy Port parameters, respectively. If the Proxy server requires authentication, then specify the credentials of a valid Proxy user against the Proxy User Name and Proxy Password text boxes. Confirm that password by retyping it in the Confirm Password text box. If the Proxy server does not require authentication, then specify none against the Proxy User Name, Proxy Password, and Confirm Password text boxes. On the other hand, if the eG agent is not behind a Proxy server, then you need not disturb the default setting of any of the Proxy-related parameters. By default, these parameters are set to none.

Measurements made by the test

Measurement

Description

Measurement Unit

Interpretation

Used Web?

Indicates whether/not this user used the web browser to access Microsoft Teams.

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value	Numeric Value
Yes	1
No	0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used the web browser. However, the graph of this measure will be represented using the corresponding numeric equivalents only.

Used Windows phone?

Indicates whether/not this user used Windows mobile to access Microsoft Teams.

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value	Numeric Value
Yes	1
No	0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used Windows mobile. However, the graph of this measure will be represented using the corresponding numeric equivalents only.

Used iOS?

Indicates whether/not this user used iOS operating system to access Microsoft Teams.

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value	Numeric Value
Yes	1
No	0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used iOS operating system. However, the graph of this measure will be represented using the corresponding numeric equivalents only.

Used Mac?

Indicates whether/not this user used Mac notebook to access Microsoft Teams.

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value	Numeric Value
Yes	1
No	0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used Mac notebook. However, the graph of this measure will be represented using the corresponding numeric equivalents only.

Used Android phone?

Indicates whether/not this user used Android mobile to access Microsoft Teams.

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value	Numeric Value
Yes	1
No	0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used Android mobile. However, the graph of this measure will be represented using the corresponding numeric equivalents only.

Used Windows?

Indicates the whether/not this user used Windows operating system to access Microsoft Teams.

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value	Numeric Value
Yes	1
No	0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used Windows operating system to access Microsoft Teams. However, the graph of this measure will be represented using the corresponding numeric equivalents only.

Chat messages

Indicates the number of chat messages exchanged by this user during the last measurement period.

Number

Private chat messages

Indicates the number of private chat messages exchanged by this user during the last measurement period.

Number

Calls

Indicates the number of calls initiated/attended by this user during the last measurement period.

Number

Meetings

Indicates the number of meeting initiated/attended by this user during the last measurement period.

Number

Other actions?

Indicates whether/not this user performed other actions such as liking editing etc.

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value	Numeric Value
Yes	1
No	0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user performed other actions. However, the graph of this measure will be represented using the corresponding numeric equivalents only.

Has Licenses

Indicates the user has Microsoft Teams License.

The numeric values that correspond to these measure values are as follows:

Measure Value	Numeric Value
Yes	1
No	0

Note:

By default, this measure reports the Measure Values listed in the table above to indicate whether/not the user has Microsoft Teams License.

If the user has an Microsoft Teams License, then the value of this measure will be Yes. If not, then this measure will report the value No.

Days since user activity report generated

Indicates the number of days since a user activity report was generated.

Number

Meetings organized count

Indicates the count of meetings organized by users in Microsoft Teams.

Number

Meetings attended count

Indicates the count of meetings attended by users in Microsoft Teams.

Number

Ad hoc meetings organized count

Indicates the number of spontaneous or unplanned meetings organized by users in Microsoft Teams.

Number

Ad hoc meetings attended count

Indicates the number of spontaneous or unplanned meetings attended by users in Microsoft Teams.

Number

Scheduled one-time meetings organized count

Indicates the count of scheduled one-time meetings organized by users in Microsoft Teams.

Number

Scheduled one-time meetings attended count

Indicates the count of scheduled one-time meetings attended by users in Microsoft Teams.

Number

Scheduled recurring meetings organized count

Indicates the count of scheduled recurring meetings organized by users in Microsoft Teams.

Number

Scheduled recurring meetings attended count

Indicates the count of scheduled recurring meetings attended by users in Microsoft Teams.

Number

Audio duration

Indicates the total time taken by audio calls in Microsoft Teams.

Minutes

Video duration

Indicates the total time taken by video calls in Microsoft Teams.

Minutes

Screen share duration

Indicates the time taken for screen sharing between users in Microsoft Teams.

Minutes

Urgent messages

Indicates the number of messages flagged as urgent in Microsoft Teams.

Number

Post messages

Indicates the number of messages posted by users in Microsoft Teams.

Number

Reply messages

Indicates the number of messages received by users in Microsoft Teams.

Number

Days since device usage report generated

Indicates the number of days since a device usage report was generated.

Number

Used chrome?

Indicates whether/not this user used Chrome browser to access Microsoft Teams.

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value	Numeric Value
Yes	1
No	0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used Chrome browser to access Microsoft Teams. However, the graph of this measure will be represented using the corresponding numeric equivalents only.

Used linux?

Indicates whether/not this user used Linux operating system to access Microsoft Teams.

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value	Numeric Value
Yes	1
No	0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used Linux operating system. However, the graph of this measure will be represented using the corresponding numeric equivalents only.