Introduction

Oracle Communications Messaging Server is a standards-based Internet messaging server designed for high-capacity, reliable message handling for service providers and their customers. Messaging Server provides support for several email protocols and can manage embedded text, sound, graphics, video files, and other files and formats. In order to ensure smooth and swift communication between the service provides and the customers, the availability and the message processing ability of the messaging server should be periodically monitored.

eG Enterprise provides a bouquet of solutions that specialize in monitoring of the Oracle Communications Messaging server. Unlike silo tools that only provide application-specific monitoring expertise, the eG Enterprise provides end-to-end monitoring of an IT infrastructure. This implies that besides messaging servers, eG Enterprise can monitor a wide variety of other applications and network devices that form part of an IT infrastructure. While monitoring a messaging infrastructure for instance, eG Enterprise analyzes the performance of the messaging server in the light of the relationship it shares with other components in the environment, and accordingly determines the state of the server. This approach to monitoring enables eG Enterprise to accurately pinpoint the root-cause of problems that might occur in a messaging infrastructure.