Microsoft Teams - Users/Devices Report

Administrators can use the Users/Devices report offered by eG Enterprise to analyze Microsoft Teams usage in terms of users connecting to them, and devices from which they are connecting. By closely observing the generated report, administrators can figure out how actively Microsoft Teams has been used over a period of time, the most/least popular devices, and the unique users who were most/least active on Team chats during the given period. Administrators may want to pay more attention to the devices and users who are not very active on Teams and investigate why their Teams usage is poor. This path may lead them to performance, connectivity, or compatibility issues that may have to be resolved to ensure the organization-wide usage of Teams.

To generate the report, do the following:

  1. Follow the menu sequence: REPORTS BY FUNCTION -> Domain-specific Reports -> Office 365 Monitoring -> Microsoft Teams -> Users/Devices.

  2. Figure 1 then appears. In Figure 1, select a criteria for analysis from the Analyze By list box.

    Figure 1 : Specifying the criteria for generating the Users/Devices report

  3. Using this report, you can analyze the users/devices logged into one/more managed components, or those that are part of a zone, service or segment. The options provided by the Analyze By list box are discussed hereunder:

    • Component: Select this option to choose the component(s) from across all the managed components in the environment.
    • Zone: To generate a report for one/more components that are included in a zone, pick the Zone option. A Zone drop-down list will then appear, from which you would have to select the zone to which the components of interest to you belong. A Sub zone flag also appears. Indicate whether the components present within the sub-zones of the chosen zone are also to be to be considered for report generation, by setting the Sub zone flag to Yes.
    • Segment: If you want to generate a report for one/more chosen components that belong to a segment, select the Segment option from Analyze By list box, and then pick the Segment from the drop-down list that appears.
    • Service: If you want to generate a report for one/more components involved in the delivery of a service, select the Service option from Analyze By, and then pick the required Service from the drop-down list that appears.

  4. Choose a Component Type for which the report is to be generated.

  5. The Components list will now be populated with all the components that are managed in your environment for the chosen component type. If the Components list consists of too many components, then viewing all the components and selecting the ones you need for report generation could require endless scrolling. To avoid this, you can click the button next to the Components list. A Components pop up window will then appear using which you can view almost all the components in a single interface and Select the ones to be included in this report.

  6. Then, specify the Timeline for generating this report. You can either provide a fixed time line such as 1 hour, 2 days, etc., or select the Any option from the list to provide a From and To date/time for report generation.

    Note:

    For every user registered with the eG Enterprise system, the administrator can indicate the maximum timeline for which that user can generate a report. Once the maximum timeline is set for a user, then, whenever that user logs into eG Reporter and attempts to generate a report, the Timeline list box in the report page will display options according to the maximum timeline setting of that user. For instance, if a user can generate a report for a maximum period of 3 days only, then 3 days will be the highest option displayed in the Timeline list - i.e., 3 days will be the last option in the fixed Timeline list. Similarly, if the user chooses the Any option from the Timeline list and proceeds to provide a start date and end date for report generation using the From and To specifications, eG Enterprise will first check if the user's Timeline specification conforms to his/her maximum timeline setting. If not, report generation will fail. For instance, for a user who is allowed to generate reports spanning over a maximum period of 3 days only, the difference between the From and To dates should never be over 3 days. If it is, then, upon clicking the Run Report button a message box will appear, prompting the user to change the From and To specification.

  7. In addition to the settings discussed above, this report comes with a set of default specifications. These settings are hidden by default. If you do not want to disturb these default settings, then you can proceed to generate the report by clicking the Run Report button soon after you pick one/more components for report generation. However, if you want to view and then alter these settings (if required), click on the icon. The default settings will then appear in the More Options drop down window (See Figure 2). The steps below discuss each of these settings and how they can be customized.

    Figure 2 : The default settings for generating the Users/Devices report

  8. If the timeline specified for the report needs to exclude the data collected during the Weekends, then set Exclude weekends to Yes. If not, select No.

    Note:

    By default, the weekend constitutes Saturday and Sunday. To override this default setting, do the following:

    • Edit the eg_report.ini file in the <EG_INSTALL_DIR>\manager\config directory.
    • In the [EXCLUDE_WEEKEND] section of the file, the Days parameter is set to Saturday,Sunday by default. You can modify this by setting the Days parameter to a comma-separated list of other days of the week - say Friday,Saturday.
    • Save the file after making the required changes.

  9. Next, indicate the report Time period.

    Note:

    By default, the Time period is set to 24 hours. Accordingly, the From and To parameters in the [timeframe] section of the eg_report.ini file (in the <eg_install_dir>\manager\config directory) are set to 00:00 and 24:00 respectively. If need be, you can override this default setting by configuring a different timeframe against the From and/or To parameters. 

  10. In large environments, reports generated using months of data can take a long time to complete. Administrators now have the option of generating reports on-line or in the background. When a report is scheduled for background generation, administrators can proceed with their other monitoring, diagnosis, and reporting tasks, while the eG manager is processing the report. This saves the administrator valuable time. To schedule background processing of a report, you can either select the Background Save - PDF option from the Report Generation list. To process reports in the foreground, select the Foreground Generation - HTML option from this list.

    Note:

    • The Report Generation list will appear only if the EnableBackgroundReport flag in the [BACKGROUND_PROCESS] section of the eg_report.ini file (in the <EG_INSTALL_DIR>\manager\config directory) is set to Yes.
    • The default selection in the Report Generation list will change according to the Timeline specified for the report. If the Timeline set is greater than or equal to the number of days specified against the MinDurationForReport parameter in the [BACKGROUND_PROCESS] section of the eg_report.ini file, then the default selection in the Report Generation list will be Background Save - PDF. On the other hand, if the Timeline set for the report is lesser than the value of the MinDurationForReport parameter, then the default selection in the Report Generation list will be Foreground. This is because, the MinDurationForReport setting governs when reports are to be processed in the background. By default, this parameter is set to 2 weeks - this indicates that by default, reports with a timeline of 2 weeks and above will be processed in the background.

  11. Click the Done button if any changes were made to the More Options drop down window.

  12. Finally, click the Run Report button to generate the report.

  13. If the Report type is Foreground Generation - HTML, then Figure 3 will appear as soon as you click the Run Report button.

    Figure 3 : The generated Users/Devices Report

    The generated report (see Figure 3) contains the following sections:

    • The Users Summary section reveals at a single glance the count of the active/inactive users on Microsoft Teams and the count of user logins into Microsoft Teams during the chosen time period.

    • The Device Usage horizontal bar chart (see Figure 3) helps administrators figure out the unique users who are using each type of device (Windows / AndroidPhone / iOS / Web / Mac / WindowsPhone) to connect to Microsoft Teams during the chosen time period. By quickly looking at this graph, you can figure out the device that is most popularly used by the users to connect to Microsoft Teams over a chosen time period.

    • Besides the horizontal bar graph, the line graph displayed in the Device Usage section (see Figure 3) reveals the pattern with which the users accessed Microsoft Teams using a device during the chosen time period. In the process, administrators can identify the most popular type of device used by the users to connect to Microsoft Teams and the time during which most users accessed Microsoft Teams using a type of device during the chosen time period. This helps administrators analyze the usage trend and identify the time at which access to Microsoft Teams was at low.

    • The User Actions Summary section (see Figure 4) reveals how well the users have utilized their access to Microsoft Teams over a chosen time period. This sections reveals at a single glance the count of Team chats, Private chats, Calls, Meetings and other actions (such as liking, editing, sharing messages etc) made by users on Microsoft Teams during the chosen time period. This section helps administrators assess the productivity of the users in their organization.

      Figure 4 : The User Actions Summary section of the generated report

    • The next two sections of the generated report (see Figure 5) reveals how well users have exchanged chat messages on Microsoft Teams during the chosen time period. The Top 10 Users by Team Chat Messages horizontal bar graph reveals the top 10 users who had exchanged chat messages within a team over a chosen time period. By merely looking at this graph, administrators can figure out the user who was most active in exchanging messages within a team.

      The Team Chat Messages graph (see Figure 5) reveals the exact time at which users exchanged maximum number of chat messages within a team. This graph helps administrators analyze sudden/unexpected dips in chat messages exchanged by users within a team and identify the root cause of such unexpected dips.

      The Top 10 Users by Private Chat Messages horizontal bar graph (see Figure 5) reveals the top 10 users who had exchanged chat messages in private over a chosen time period. By merely looking at this graph, administrators can figure out the user who was most active in exchanging messages in private.

      The Private Chat Messages graph (see Figure 5) reveals the exact time at which users exchanged maximum number of chat messages in private. This graph helps administrators analyze sudden/unexpected dips in chat messages exchanged by users in private and identify the root cause of such unexpected dips.

      Figure 5 : The graphs analyzing the chat messages exchanged by users

    • The next two sections of the generated report (see Figure 5) reveals how well users initiated calls and attended scheduled meeting using Microsoft Teams during the chosen time period. The Top 10 Users by Number of Calls graph offers a sneak peak into the top 10 users who have initiated the maximum number of calls in the chosen time period. This will point administrators to those users who have been actively initiating calls for communication through Microsoft Teams over a chosen time period.

      To identify when exactly maximum number of calls were initiated / attended by the users during the chosen time period, administrators can take a single glance at the Calls graph. This will help administrators identify the pattern of call traffic and when exactly during the chosen time period, users were most active in initiating /attending calls on Microsoft Teams.

      The Top 10 Users by Meetings graph reveals the top 10 users who had initiated/attended the maximum number of meetings during the chosen time period. This will help administrators to figure out the users who have been actively attending meetings using Microsoft Teams during the chosen time period.

      To identify when exactly maximum number of meetings were initiated / attended by the users during the chosen time period, administrators can take a single glance at the Meetings graph. This will help administrators identify the pattern with which meetings were initiated/attended by the users during the chosen time period. This graph also reveals when exactly during the chosen time period, users were most active in initiating /attending meetings on Microsoft Teams.

      Figure 6 : The graphs analyzing the calls and meetings initiated /attended by users