AirWatch Device Events Test

Events are records of administrative and device actions that the Workspace ONE UEM console stores in logs. The event logs show both device events and Workspace ONE UEM console events. Device events show the commands sent from the console to devices, device responses, and device user actions.

For each device type, this test reports the number of times events were recorded. The detailed diagnostics reveals the number of times the events were triggered, the event ID, the device from which the event was triggered, the user logged into the device etc.

Target of the test : A VMware Workspace ONE UEM

Agent deploying the test : A remote agent

Outputs of the test : One set of results for each event type logged in the target VMware Workspace One UEM console

Configurable parameters for the test
Parameter Description

Test Period

How often should the test be executed

Host

The host for which the test is to be configured.

Target Name

Here, specify the unique account ID associated with the user account created to access the target VMware Horizon Workspace ONE UEM console. To know how to figure out the account ID, do the following:

  1. Login to the VMware WorkSpace ONE UEM console as a user with Console administrator role. Figure 1 then appears.

    Figure 1 : The VMware WorkSpace ONE UEM console

  2. In the text box that appears above the Groups&Settings page, the account ID corresponding to the user is displayed.

  3. This account ID should be specified against the Target Name parameter.

Show Top N DD

By default, this parameter is set to all. This indicates that, by default, the detailed diagnosis of this test will display the details of all the events captured for each event type. However, if you wish the detailed diagnosis to display only top N events for e.g., top 10 events captured during the measurement period, then you can specify the top N value i.e., 10 against this parameter. This will ensure that only the Top 10 events are displayed in the detailed diagnosis.

DD Frequency

Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time this test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD frequency.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measures made by the test
Measurement Description Measurement Unit Interpretation

Events

Indicates the number of times the were recorded for this event type during the last measurement period.

Number

Comparing the value of this measure across event types will help administrators figure out the event type that has recorded the maximum number of events.

The detailed diagnosis of this measure lists the Event Time, Event ID, Enrollment User Name, Enrollment Email Address, Phone Number, Enrollment UserID, Enrollment Status, Compliance Status, Compromised Status, Compromised Time Stamp, Ownership, Device ID, Device Friendly Name, Serial Number, Asset Number, MAC Address, Device IMEI, Platform Operating System, SIMMCC, Current MCC, Device UUID, Enrollment User UUID and Udid.

The detailed diagnosis of the Events measure helps administrators identify those devices on which events were triggered.

Figure 2 : The detailed diagnosis of the Events measure