eG Enterprise is a simple, scalable and effective RMM solution for MSPs. With extensive auto-discovery built-in, eG Enterprise can be self provisioned by customers. Extensive application monitoring insights for Citrix, Java, databases, Cloud and containers, adds to its other infrastructure monitoring features.
Free TrialTrusted by leading companies
LogicMonitor is a SaaS-based infrastructure monitoring platform that is leveraged by small and medium businesses and Managed Service Providers (MSPs) to get visibility into all the key IT infrastructure components including networks, cloud, servers, and more. Known for its ease of use, LogicMonitor is predominantly agentless, and it uses a collector software/appliance installed on customer networks to collect metrics from the target systems and uploads them to a management server on the cloud.
eG Enterprise is a cornerstone of our service delivery for enterprise and mid-market customers and allows our team to be proactive on issues before they manifest into operational outages. Our managed services team relies on eG Enterprise for daily checks, early identification of issues, and alerting for critical issues requiring attention. The AWS hosted eG Enterprise environment has scaled well over time and provides a composite core monitoring and reporting environment for several key customers.
We achieve a very high density per server - 60 users/desktops per server. Typically, in a XenApp environment, you would over-allocate resources, so you never run low. But I don't have to do that because I have history. I know when we're getting close, and I can see usage trends. I can allocate additional resources as needed and then remove them later on. Without eG Enterprise, we'd have 25% less users per server, so far adding up to about $170,000 of savings in hardware costs alone.
eG Enterprise is an all-inclusive, converged application and infrastructure performance monitoring solution.
As organizations increasingly rely on websites and online applications to deliver business services, they are continuously challenged to provide end customers with a faster and consistent digital experience. Unlike LogicMonitor, which has only basic synthetic monitoring capabilities, eG Enterprise includes extensive synthetic and real user monitoring capabilities for any type of application access.
To provide code-level visibility, business transaction tracing is needed. LogicMonitor integrates with Open Telemetry for this. To push custom metrics, LogicMonitor includes a rest API but this requires application code changes. On the other hand, eG Enterprise provides a comprehensive APM solution with detailed code-level insights for Java, .NET, and PHP applications. No code changes are necessary for supporting detailed application monitoring.
Logic Monitor uses APIs and interfaces supported by the infrastructure vendors for monitoring. The basic metrics required to track whether the corresponding components are working or not are included. On the other hand, eG Enterprise embeds a great deal of domain expertise for different technologies, such as Citrix, SAP, O365, PeopleSoft, Siebel, APM, and more. The metrics collected are not limited to vendor APIs alone. Common problems encountered in the field are used to influence the monitoring capabilities available in eG Enterprise, so it can serve as a "true virtual assistant" for IT admins.
LogicMonitor's AIOps capabilities are based on dynamic thresholding and forecasting capabilities. Its auto-discovery and root cause diagnosis capabilities are limited. On the other hand, eG Enterprise implements several different technologies that together make it a compelling AIOps solution. Its root cause diagnosis capabilities are based on detailed discovery of different types of dependencies - application-to-application, application-to-VM, VM-to-physical machine, application-to-network, etc. In-depth, specialized stack models built into the solution allow grouping of metrics by layers and clear problem demarcation. Analytics embedded in the solution assist with right-sizing, optimization, and capacity planning.
| Critical Features | eG Enterprise | LogicMonitor |
|---|---|---|
| Accurate auto-discovery of application and application instances through agents | Yes | No |
| Deployment | On-premises or SaaS | Only SaaS |
| Monitoring approach | Both agent-based and agentless | Agentless only |
| Synthetic Monitoring capabilities | For any type of application, including web, thick client, and thin client | For websites and web applications |
| Real User Monitoring | Extensive capabilities depending on the technology used | No |
| Code-level monitoring for applications | Yes - tag-and-follow technology for distributed transaction tracing | Limited, integration with Open Telemetry |
| Deep-dive monitoring of Citrix, Microsoft AVD, VMware and other digital workspaces | Yes | Limited |
| In-depth monitoring of databases, middleware, etc. | Yes, goes well beyond basic Windows Management Instrumentation (WMI) monitoring. Application-specific interfaces (APIs, queries, etc.) are used to collect in-depth metrics | Metrics are limited to WMI monitoring. |
| Log monitoring | Yes, included in the base product | Yes, is an add-on |
| In-depth diagnostics for SAP and other enterprise applications | Yes | No |
| Detailed diagnosis for quickly getting additional details to troubleshoot a problem | Yes | No |
| AIOps and Root Cause Analysis | Included in base product. No add-on required. | Only available in Enterprise editions |
| Integration with helpdesks | Yes | Yes |
| Licensing Model | Network monitoring is licensed based on number of pollers, not by devices. Digital workspaces are licensed by users or servers, depending on the density. In all other cases, one license is required per OS/system. With the eG Universal Monitor approach, there is no need for different modules or management packs for different types of monitoring. | SaaS-Based subscription licensing. Synthetic monitoring is standalone licensing. |
GlassHouse.io, an Australian MSP has created a white-labelled MaaS offering called Magnify. This service is powered by eG Enterprise and hosted in AWS cloud. It offers monitoring, diagnosis and analytics for any application, any infrastructure from one console.
