While the eG Enterprise suite includes extensive network, system, and application monitoring capabilities, often times, there are critical custom developed/home-grown applications in a target infrastructure. To achieve complete end-to-end monitoring, it is critical to monitor the standard applications and network devices as well as the customized applications. Customers use our integration service to get eG-certified consultants to rapidly customize their eG deployment to manage home-grown applications or new network devices. As part of this service, eG consultants also integrate eG products with existing network management, help desk, or CRM systems, so as to allow customers to leverage their existing investments and to have a tightly integrated infrastructure management solution.