Monitor digital workspaces with real-time insights into user sessions, logon time, latency, and performance across VDI, Citrix, AVD, and cloud platforms.
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What is a digital workspace? Digital workspaces are a key technology that organizations use to support remote employees and workers. Popular digital workspace platforms include Citrix Virtual Apps and Desktops, Omnissa Horizon, Microsoft Remote Desktop Services, Microsoft Azure Virtual Desktop (AVD), Amazon WorkSpaces, and Amazon AppStream 2.0, among others.
While the choice of technology and architecting the solution can be challenging, an even bigger challenge is ensuring that digital workspaces deliver on their promise. Employees and remote workers using digital workspaces must be productive, otherwise the business investment in these technologies is at risk.
To empower your IT team to effectively manage digital workspace environments, they need better solutions and processes to stay up-to-date with modern security monitoring and ensure a seamless digital employee experience (DEX).
There are multiple different technologies that have to function together for digital workspace services to perform well (a problem in any tier can manifest to the user as a slow desktop or a slow application).
Furthermore, there are different domains of control in a digital workspace deployment. Some of the tiers may even be deployed in the cloud, and IT admin teams may not have full visibility into these tiers. Slow logons, session disconnects, screen freezes, etc., are some of the common complaints that users may have.
To make digital workspaces work, IT teams need digital workspace tools that enable them to:
eG Enterprise is a specialized monitoring solution for popular digital workspace providers including Citrix, Omnissa Horizon, Amazon Workspaces, and Microsoft AVD. Use eG Enterprise to:
The unique characteristics of digital workspaces demand that a monitoring solution be purpose-built for these technologies. Traditional system monitoring tools that focus on resources or application performance monitoring tools that focus on web applications are not adequate for monitoring digital workspaces.
Based on decades of experience working with digital workspace products and technologies, we have architected eG Enterprise to address the unique challenges that digital workspaces pose.
Deployable on-premises or as SaaS, eG Enterprise offers organizations great flexibility. Our licensing is not specific to any digital workspace technology and we can support one or more digital workspace technologies from the same console. Get consistent dashboards, reports, and alerts for any type of digital workspace monitoring.
| Citrix Virtual Apps / Desktops and Citrix Cloud | Omnissa Horizon VDI and RDSH | Amazon WorkSpaces and AWS Appstream 2.0 | Microsoft RDS | Azure Virtual Desktop | |
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| Auto discovery |  |
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| Synthetic monitoring | |
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| Monitoring digital workspace protocols | ICA and EDT |
PCoIP and Blast |
PCoIP, WSP, NICE DCV |
Remote Fx |
Remote Fx |
| Monitoring session activities, active/idle times | |
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| Monitoring application launches and resource usage | |
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| Monitoring URLs accessed through browsers | |
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| Monitoring connection brokering performance | |
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| Tracking health of supporting infrastructure and services | |
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| Correlated topology views | |
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| Ability to search by user and troubleshoot | |
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| Customized reports that digital workspace administrators need | |
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eG Enterprise digital workspace tools go beyond plain old monitoring. Check out these powerful capabilities:
Digital workspace monitoring tracks the performance, availability, and user experience of DaaS, virtual desktops and applications to ensure productivity for remote and hybrid users.
Learn more: What is Digital Workspace Monitoring? | eG Innovations.
Digital Employee Experience (DEX) refers to how employees interact with the digital tools, systems, and technologies they use at work-and how those interactions affect their productivity, satisfaction, and overall work experience. DEX encompasses the quality of the digital interactions and services that employees encounter while using workplace technologies. It includes various factors such as application performance, network connectivity, device usability, and overall user satisfaction. DEX monitoring aims to ensure that employees can effectively and efficiently perform their tasks with minimal disruptions, thus enhancing productivity and satisfaction within the workforce. Learn more: What is DEX? And Why DEX is Important | eG Innovations.
VDI performance is monitored by tracking logon times, session latency, protocol performance, resource usage, and backend dependencies.
Slow logons can result from profile loading delays, authentication issues, network latency, storage bottlenecks, or overloaded infrastructure.
Monitoring helps detect and resolve issues faster, reducing downtime and ensuring employees have consistent, responsive access to their workspaces.
Purpose built digital workspace monitoring tools like eG Enterprise provide deep visibility into Citrix, Microsoft AVD, and supporting infrastructure.
eG Enterprise correlates user experience with backend performance to quickly identify root causes and proactively prevent workspace issues.
