Complete User Experience Monitoring with
eG Enterprise v7

The Complete User Experience Monitoring and Analytics Solution for any application, any infrastructure.

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Complete User Experience Management Solution for IT Organizations

User experience is top of mind for IT executives in today's application-centric world. Monitoring only the resource usage of applications and utilization levels of infrastructure elements is no longer sufficient. User experience has to be central to an IT monitoring strategy, irrespective of the type of applications being used by the business - whether digital workspaces (Citrix, VMware Horizon), web applications (Java, .NET, etc.), packaged enterprise apps (SharePoint, SAP, etc.), or SaaS applications (Office 365, Salesforce, etc.).

eG Enterprise v7 makes user experience the centerpiece of your IT monitoring and management strategy. Using a combination of synthetic and real user experience monitoring, eG Enterprise enables IT organizations to quantify the quality of service being delivered to users and proactively notifies IT operations teams of impending problems. The result: happy users, enhanced productivity, and tangible business ROI.

What's New in eG Enterprise v7
Simplify the user experience with monitoring fromeG Enterprise v7

Empowering IT Teams to Troubleshoot User Experience Issues Before Business Impact

  • Shift from monitoring resources to monitoring user experience
  • Proactively detect and fix issues before users complain
  • Troubleshoot problems in minutes using a patented root-cause diagnosis engine
  • Use our right-sizing and planning reports to get more out of your current IT investments

eG Innovations delivers a robust, reliable and extremely valuable solution to deliver maximum uptime and user satisfaction. Pre-emptive alerting helps us to address performance issues immediately before they affect system and application availability.

Mike MontanoSenior Manager, Allscripts

New Features in
eG Enterprise 7.1

Breaking New Ground in Digital Workspace Monitoring (Citrix, VMware Horizon)

  • New Geo Dashboard helps quickly identify when region-specific performance issues are affecting user experience
  • Session Topology view helps administrators quickly see the specific tiers and servers that are supporting a user session
  • New user input delay metric helps determine if there is queueing at the OS layer that is affecting user experience
  • New synthetic checks ensure StoreFront resources are available and are responsive
  • Complete logon performance breakdown is now available for Citrix Cloud
  • Monitoring extended for Citrix 7.x architecture with support for WEM, App Layering, SD-WAN, CFAS & New AD FS capacity planning and prediction reports facilitate forecasting for Citrix Virtual Apps deployments
  • Full support is available for VMware Horizon 7.x including monitoring of App Volumes, Horizon Pod, Instant Clones, vSAN

Advanced Analytics and Insights into Web Application Performance Monitoring

  • Specialized tool is now available for synthetic monitoring of web applications
  • Granular breakup of page load time provides insights into browser wait times
  • Transaction tracing and code-level visibility is supported for PHP web applications
  • Expanded coverage (pointcuts) for Java and .NET transaction tracing
  • Tight integration of real user monitoring (RUM) and transaction tracing makes it possible to connect user experience and transaction processing
  • New reports allow tracing of user journeys and analysis of application bottlenecks

Enhanced Monitoring for Enterprise Applications

  • Enhanced user experience insight for Office 365 applications
  • Support for monitoring Teams, OneDrive for Business, Skype for Business Online
  • Extend monitoring coverage to SAP Hybris, Business One, Fiori
  • New dashboard to monitor SAP ABAP transaction processing times
  • New centralized dashboard to monitor health of all SAP components from one place
  • Monitoring support for Salesforce and Atlassian Confluence
eG Enterprise v7 provides a new SAP monitoring dashboard

Expanding Coverage for End-to-End Unified Monitoring

  • Coverage extended for modern applications, big data environments, message queueing technologies, additional storage and network devices
  • Cloud monitoring support covers new Azure and AWS services including AWS Auto Scaling, Azure Billing, IoT, Data Services, and more
  • Monitoring of Docker and Kubernetes container environments, auto-discovery of application instances
  • Integration with DevOps tools: Jenkins, Ansible Tower, JIRA, GitHub
eG Enterprise v7 expands monitoring to support several new technologies

Deployment, Configuration, Scalability and UI Enhancements

  • Increased security: two-factor authentication (2FA), single sign-on (SSO), OWASP vulnerability protection
  • Full-fledged SaaS deployment now supported: fully self-provisioned, truly multi-tenant
  • One-click dashboard templates make it easy to create new dashboards
  • New Report Builder allows users to create custom reports easily
  • Enhanced domain-specific corrective actions for remote remediate of issues
eG Enterprise v7 provides multiple pre-built dashboard templates

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  • Works on cloud environments, hybrid cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring cloud applications, digital workspaces and IT infrastructures
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