As Desktop-as-a-Service (DaaS) adoption grows, organizations realize that while Microsoft provides the infrastructure for Cloud PCs, ensuring application performance, user experience, and operational reliability remains their responsibility. Proactive monitoring is essential to keep users productive, applications functioning seamlessly, and logon times fast.
When end users experience issues with applications or Cloud PCs, they traditionally turn to IT or the Service Desk for resolution. AIOps-powered monitoring platforms go beyond legacy monitoring tools by enabling real-time anomaly detection, root cause diagnostics, and historical analysis of critical metrics such as RDP latency, resource utilization, and application behavior. These advanced capabilities allow IT teams to pinpoint and resolve issues faster, often before users are affected – avoiding support tickets.
Common quick fixes such as upgrading Cloud PC plans (e.g., adding vCPUs) increase costs without guaranteeing improved performance. AIOps-driven monitoring avoids these inefficiencies by identifying and addressing the underlying causes of performance degradation, such as misconfigured apps, excessive resource consumption, or network issues.
With capacity planning capabilities and automated remediation workflows, AIOps-powered eG Enterprise optimizes resource allocation and minimizes downtime, delivering superior user experiences while controlling costs.
Observability for Windows 365 Enterprise Cloud PCs alongside all your other desktops – both physical and virtual on a single platform, in a single console, in the same way!
eG Enterprise provides real-time and historical monitoring plus reporting of key metrics, logs and user experience measures. With eG Enterprise you get:
