Citrix SCOM Management Pack

Developed based on years of experience working with many of the largest deployments of Citrix technologies, eG Enterprise embeds the domain expertise to collect and report the most critical performance metrics from all the Citrix tiers (XenApp, XenDesktop, XenMobile, XenServer, NetScaler, StoreFront, Licensing Server, Provisioning Server, etc.), and makes them available directly within the SCOM console.

From the SCOM console, administrators can track whether:

• Citrix logons are working well
• Citrix user latency is within acceptable limits
• Any of the Citrix servers is having unusually high number of sessions
• Any application running on the server is causing a CPU/memory shortfall and more

• The eG Universal Management Pack automatically discovers your entire Citrix infrastructure and generates intuitive topology diagrams on the SCOM console
• Easy drill-downs allow administrators to look at the health of each Citrix component and further delve into individual layers and metrics
• Health explorer views in the SCOM console provide insights into the value of each performance metric and recommendations for problem resolution

Investing in multiple vendor-specific management packs (such as one for Citrix, one for VMware, one for Oracle, etc.) exponentially increases the cost and complexity of managing and deploying individual management packs.

• The eG Universal Management Pack is the only SCOM management pack that delivers complete monitoring for heterogeneous and multi-platform environments
• Administrators can see the real-time state of all the Citrix supporting infrastructure, including VMware, Nutanix, storage, databases, networks, etc.—all directly from the SCOM console itself

Correlated Citrix performance alerts from eG Enterprise within the SCOM console enable you to focus on troubleshooting the root cause of problems.

• Alert severity levels in SCOM reflect the priorities of problems
• Bi-directional integration allows administrators to close eG Enterprise alerts from inside the SCOM console
• The self-learning auto-baselines in eG Enterprise ensure that triggered alerts are intelligent and actionable, thus eliminating false positives
• In a single click on the SCOM console, you can easily drill down into the eG Enterprise console for context-relevant monitoring, detailed diagnosis, and advanced reporting

• eG Enterprise discovers interdependencies between infrastructure tiers, correlates performance data, and automatically pinpoints the root cause of performance problems
• Extensive pre-built Citrix and VDI reports are available in eG Enterprise for trend analysis, capacity planning, infrastructure optimization, auditing and management reporting