Unified monitoring of Citrix and non-Citrix infrastructures from within Microsoft SCOM
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Citrix XenApp and XenDesktop are among the most performance sensitive applications in enterprise networks today. Even a small performance problem can result in loss of productivity and frustration for users.
Microsoft System Center Operations Manager (SCOM) is widely used by organizations to get visibility into the Microsoft Windows servers hosting the Citrix services, and other infrastructure services like Active Directory and profile servers. However, SCOM does not have native monitoring support for Citrix technologies:
Multiple SCOM management packs have to be deployed for monitoring the different Citrix tiers (XenApp, XenDesktop, XenServer, NetScaler, etc.), virtualization platform, databases, storage etc.
To extend Microsoft SCOM's monitoring capabilities for Citrix tiers, administrators had the option of using the Citrix SCOM Management Pack for XenApp and XenDesktop (formerly Comtrade) that was bundled with Citrix XenApp and XenDesktop Platinum edition. However, these management packs have now been deprecated. So organizations can no longer rely on them.
The eG Universal Management Pack for SCOM augments Microsoft SCOM with the ability to monitor, alert and report on the Citrix tiers of the infrastructure. Organizations can use this Microsoft SCOM add-on to enable monitoring, diagnosis and reporting of all of the Citrix stack and the supporting infrastructure from the Microsoft SCOM console itself.
Developed based on years of experience working with many of the largest deployments of Citrix technologies, eG Enterprise embeds the domain expertise to collect and report the most critical performance metrics from all the Citrix tiers (XenApp, XenDesktop, XenMobile, XenServer, NetScaler, StoreFront, Licensing Server, Provisioning Server, etc.), and makes them available directly within the SCOM console.
From the SCOM console, administrators can track whether:
Investing in multiple vendor-specific management packs (such as one for Citrix, one for VMware, one for Oracle, etc.) exponentially increases the cost and complexity of managing and deploying individual management packs.
Correlated Citrix performance alerts from eG Enterprise within the SCOM console enable you to focus on troubleshooting the root cause of problems.
| Capabilities | Deprecated Citrix SCOM Management Pack for XenApp and XenDesktop | eG Universal Management Pack for SCOM |
|---|---|---|
| Encode/Decode | Enables SCOM to monitor the Citrix tiers of the infrastructure. However, to obtain an end-to-end view, additional management packs are necessary for the non-Citrix tiers (e.g., VMware, Oracle, Nutanix, storage, etc.). |
Single management pack that consolidates monitoring of heterogeneous infrastructures (Citrix and non-Citrix tiers) within SCOM. No need to invest in multiple management packs from different vendors. |
| Citrix User Experience Monitoring | Focused on exposing just the available Citrix metrics on the SCOM console. Does not offer any simulated user experience monitoring capability. |
Provides real user experience monitoring and synthetic monitoring (includes logon simulation and full lifecycle simulation of a Citrix session). |
| Built-in Correlation Intelligence and Root Cause Diagnosis | Reports raw metrics in the SCOM console, relying on SCOM to perform any analysis of the metrics. |
Applies intelligent baselining, correlation and root cause diagnosis to the metrics before they are passed to SCOM. This allows for more reliable and trustworthy alerts in SCOM. |
