Ensuring high uptime and peak performance for healthcare IT applications
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Over the years, technology has transformed the healthcare industry by giving clinicians the flexibility to use any device, anywhere. Healthcare organizations are focused on providing employees with seamless access to the applications and data needed to deliver optimal patient care. Hospitals, urgent care facilities, and clinics are all challenged to maintain a balance between critical, and often competing, government mandates and priorities which include streamlining clinical workflows and uninterrupted delivery of patient information at the point of care, while ensuring data security and compliance.
Seamless and uninterrupted access to patient data and clinical systems across all devices and applications is essential to optimize patient care. Healthcare organizations must ensure that IT services are available and performing as expected to meet the mission-critical needs of healthcare end-users.
Healthcare organizations have heterogeneous, multi-vendor IT infrastructures. With the widespread adoption of mobile devices, BYOD and flex-work policies, end-user computing and VDI services are widely used. Many electronic health records (EHR) applications support authenticated web access, while many legacy applications are client-server based. Big data platforms are being adopted to store large volumes of patient and healthcare records and make them accessible to medical professionals when they need them.
eG Enterprise provides a single unified monitoring solution that can handle all of these diverse technologies equally well:
With eG Enterprise, many healthcare organizations across the world have consolidated their IT monitoring into one solution, improved service uptime, enhanced user experience, and reduced IT operations costs.
eG Innovations helps healthcare organizations to drive IT success by ensuring top application and desktop
performance for excellent patient care and satisfaction
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50% improvement in login times for critical healthcare applications |
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More than 70% of the time, issues were resolved before customers engaged the support team |
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Reduced support costs up to 20% by minimizing need to engage the entire support structure |
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Respond to 99% of issues within four minutes and resolve or escalate 85% of issues within 30 minutes |
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Saved over $125,000 a year by leveraging eG Enterprise to optimize IT operations |
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Instead of incurring hours of downtime, identify the cause of an issue in minutes |
The eG Innovations performance monitoring suite delivers a robust, reliable and extremely valuable solution to deliver maximum uptime and user satisfaction. Pre-emptive alerting helps us to address performance issues immediately before they affect system and application availability.
We've integrated our own application monitoring scripts with eG Enterprise and created a tool that is versatile and functional. As a result, we are able to offer a 24X7 application/system remote monitoring service to our customers.
Stellar User Experience
Ensure enhanced user satisfaction and increased business productivity
High Accessibility & Performance
Optimize the IT infrastructure with advanced analytics for maximum performance
Compliance Reporting
Get access to historical audit reports of who logged in, when, from where and how
Increased ROI
Improve IT operational efficiency, and reduce technology and manpower costs
Citrix and other digital workspace technologies are widely used in the healthcare industry to provide physicians with immediate access to medical data across networks, facilities and devices. One of the biggest challenges healthcare organizations face is to make sure that the entire virtual desktop delivery chain is working well, so healthcare professionals get access to the data when they need it.
eG Enterprise takes a holistic, end-to-end view of performance, starting with user experience and providing instant drilldowns and diagnosis to enable timely remediation of any performance problems. With eG Enterprise, you can:
Security and compliance are critical in healthcare. IT professionals must have access to actionable data, allowing them to address complex and constantly changing government/industry regulations and internal requirements. eG Enterprise's universal monitoring technology helps healthcare IT address many of their key compliance requirements.
Spadaf use eG Enterprise to deliver VDI services to US hospitals and healthcare groups. Customers range in size from small 25 bed hospitals to multi-site systems supporting multiple hospitals and clinics with 10000+ users.
Community Care Physicians (CCP) serves approx.. 1.2 million residents of the Capital Region of New York. eG Enterprise is used to ensure the availability of applications via Citrix essential for 1,800 medical and admin staff to provide care to their patients.
A modern and efficient hospital servicing approx. 300,000 residents of Gouda in The Netherlands. eG Enterprise is used to ensure uptime and performance of key IT infrastructure including Citrix, VMWare, SQL Server and more.
