RMM Tools and
Software for MSPs

Using a combination of agent and agentless monitoring, eG Enterprise provides a single solution that incorporates monitoring for different domains. From one console, MSPs can get a 360-degree view of their clients' infrastructure and applications:

• Monitor over 10+ operating systems in one console
• Cover all the popular virtualization technologies
• Track performance of storage devices to identify bottlenecks
• Help MSPs move up the value chain by monitoring key business applications
• Citrix, VDI, Cloud, containers - eG Enterprise monitors it all

• Deliver as self-service SaaS: Clients can self sign in to the monitoring portal and add devices, systems, and applications for monitoring.
• Multi-tenancy is built into the tool: Auto-associate systems, devices, and applications with clients. Provide client-wise views for the MSP operations team.
• Support monitoring within and beyond firewalls: HTTP/S based communication and connection initiation from within client networks ensures that deployment is simple. No need for VPNs or firewall rules to be changed for deploying the tool.
• Highly secure: All communications are encrypted. User logons are authenticated with support for SAML and 2FA.
• White-labeling: White-label the solution to promote your brand.

• Go from break-fix mode to proactive monitoring and prevention using our machine learning and auto-baselining capabilities
• Focus on user experience - for any IT service, any application. Provide dashboards highlighting just what executive management needs
• Go beyond server monitoring to IT service management. Track the performance of every tier - middleware, messaging, databases, cloud services - all from one console.
• Provide value-added diagnosis, troubleshooting, and advisory services. Become a trusted advisor to your clients.

• Enable MSPs to extend the monitoring to cover custom client applications and eliminate blindspots
• Facilitate automation. MSPs can integrate any scripts they have to enable automatic corrective actions to be taken when a problem occurs
• Integrate alerting with ITSM service desk tools, so that tickets can be auto-created when a problem is detected and they can be auto-closed when the problem is resolved
• Use REST APIs to integrate monitoring with any external systems and dashboards you may have. Export metrics to Microsoft Power BI and other data analytics tools and provide unique value and insights for your clients